Renaissance Brussels Hotel Claim this business
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Stylish lodging offering Wi-Fi, along with a cosmopolitan restaurant & a bar, plus parking.
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- AddressRue du Parnasse 19, 1050 Bruxelles, Belgium, Bruxelles 1000
- Phone02 505 29 29
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Reviews
Extremely disappointing experience and far below the standards expected of a Renaissance Hotel. Our group arrival was scheduled well in advance, yet the hotel made no effort to prepare for our check-in. Instead of having our room key cards ready, the front desk only started creating them one by one after we arrived. This resulted in an almost one-hour wait just to check in. For a pre-arranged group booking, this level of poor planning and inefficiency is simply unacceptable. Unfortunately, the problems did not end there. Despite booking two single beds in advance, we were assigned a double-bed room, creating unnecessary inconvenience after an already frustrating wait. The room itself also fell below basic expectations. The bathroom door lock was faulty and did not function properly, raising concerns about maintenance and privacy. Even more concerning, the dustbin had clearly not been cleaned before the room was assigned to us, making us question the hotel’s housekeeping standards. A hotel operating under the Renaissance brand should be delivering professionalism, efficiency, and attention to detail. Instead, we experienced poor organization, failure to honor our booking, inadequate room inspection, and an unacceptable level of service. This was one of the worst hotel check-in experiences I have had, and I sincerely hope management takes these issues seriously and improves both their operational procedures and housekeeping standards.
I do not recommend this hotel. I gave it 2 stars: one star for the comfortable bed and central location, and one star for the good breakfasts. Regarding other aspects of comfort — negatives. There is mold on the ceiling in the bathroom. The windows are dirty — both the glass, through which it is unpleasant even to open the curtains, and the frames and windowsill. It is obvious that none of this has been cleaned for a very long time. I would also add very poor sound insulation of these same windows — even though we stayed on the 3rd floor, it felt like we were living in the middle of the street, as the noise from people outside was very loud, especially from a nearby café, which was particularly disturbing at night, as well as garbage collection trucks early in the morning. The air conditioning system does not work for heating. The weather was warm during the day, but around +4 to +5 at night, and we wanted to warm up. They brought a heater, which blew warm air, making it difficult to breathe and drying out the skin. And finally — the desk, with worn-out coating full of holes, and in addition, a notebook that had as many as… 2 pages.
Great location if you need a room close to the EU buildings. Had a fairly uneventful stay- but with multiple people asking to repair the bathroom (it wasn’t broken) and papers taped over the vents in the room when I arrived (?!?!) Otherwise, the room was clean, large, and well fitted. Room service was tasty and arrived early. Staff at check in were helpful despite my not speaking any French or German.
Very atypical Marriott. The rooms and towels are great, and location isn’t too bad. The food is actually quite good, yet the service is absolutely lacking. The word slow would be a compliment, the sense of customer service is simply nonexistent, and courtesy and politeness is clearly not of the Marriott brand that you would expect. It can be expected as part of the pan-European culture, yet this was essentially plain deadpan. I would always without a doubt recommend a Renaissance by Marriott, but I certainly would not recommend in this instance.
The location is excellent if you need to be close to the EU Parliament, but the property is in desperate need of renovation. I stayed during the summer, and the air conditioning was not working. The room was very hot, but the staff were unable to resolve the issue and provided a fan instead, which also did not work properly. The hallways had a noticeable smell of mold and dampness. On the positive side, the breakfast buffet was very good and the draft beer selection was excellent.